- First, try to find your answer by using our Site Search.
Create a free account, and try to setup and configure a free project. There is lots of help on the project configuration pages.
- If you have a quick question about our service or product setup, and you've spent time reading the site and trying to figure this out yourself but
are stuck, send an email.
Send an email to email@example.com.
Describe your issue and include a phone number and a good time to call.
We'll try to answer your question by email, or call you back at your convenience.
- We do offer some low cost premium support options for publishers who don't want to spend the time to configure the project themselves.
If you don't want to make any mistakes setting up your project, consider this low cost support a setup charge to avoid wasting product that wasn't what you expected.
- We try to reply to email the same business day. We check email several times per day, every day. Many times, we reply within a few hours during the
business day 9-5 CST, and a little less frequently on the weekend.
- You may give us a call at (612) 810-4040. Leave a voicemail please.
- Free phone support is offered for sign up questions, or simple, general questions that only take a few minutes but are easier to describe on the phone (instead of email).
- If your question cannot be answered in a few minutes,
we will ask if you wish to pay $25.00 for up to 30 minutes of our support time.
- Our unit prices are very low so we can't afford to spent a lot of time on support unless we charge for our time.
- If you eventually order over 100 units, we will refund this support fee.
TrepStar.com Media Returns
8852 Aviary Path Suite 1
Inver Grove Heights, MN 55077