- First, try to find your answer by using our Site Search.
- If you have questions about our service or product setup, please send an email and we'll even call you on the phone if you wish.
Send an email to firstname.lastname@example.org.
Describe your issue and include a phone number and a good time to call.
We'll try to answer your question by email, or call you back at your convenience.
- We do offer some low cost premium support options for publishers who don't want to spend the time to configure the project themselves.
If you don't want to make any mistakes setting up your project, consider this low cost support a setup charge to avoid wasting product that wasn't what you expected.
- We try to reply to email the same business day. We check email several times per day, every day. Many times, we reply within a few hours during the
business day 9-5 CST, and a little less frequently on the weekend.
- You may give us a call any time at (612) 810-4040 and leave a message.
- Free phone support is offered for simple, general questions that only take a few minutes but are easier to describe on the phone (instead of email).
- If your question cannot be answered in a few minutes,
we will ask if you wish to pay $25.00 for up to 30 minutes of project setup support.
- This charge helps pay our support costs.
- Our unit prices are very low so we can't afford to spent a lot of time on support unless we charge for our time.
- If you plan to order 100 or more units, we will refund this support fee after you've submitted your order (for 100 units or more).
- If we don't answer, please leave a short message and we'll respond to you as soon as possible.
TrepStar.com Media Returns
8852 Aviary Path, Suite 1
Inver Grove, MN 55077