Turnaround Time - One Day Manufacturing
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Create and set up your project in as little as 20 minutes.
Once your project is setup and approved, you're ready to order.
Order Product in Any Quantity
Once an order is submitted to TrepStar, we start to manufacture immediately.
The product is manufactured within 24 hours and shipped to any address.
Shipped Next Business Day
Your product is often shipped the next business day.* We ship to any domestic or international address using USPS.
* See how to estimate total shipment time below.
IMPORTANT: Total shipment turn-around time time is manufacturing time plus shipping time. For example, if you ordered right now, because the time now (10/17/2018 4:27:28 AM) is before 10:00 AM central time, the product would ship within 1 business day(s) which will be on Thursday. Keep in mind this turnaround time assumes your account settings have a short Modify Address: X Hours setting**. While TrepStar offers no guarantees for how long the post office will take, we will get your product in the mail-stream in a timely manner. All times listed below are estimates and averages.
- We reserve a full business day to manufacture the product before it ships, but often products ship the same day if ordered early that day (before 5:00 AM CST USA and you have a short Modify Address: X Hours setting).
- If you order after 10:00 AM central time on a given day, it may not ship that day, but likely next business day after that.
- For example, if you place your order early Monday morning (before 10:00 AM, and you have a short "Modify Address: X Hours" setting), we will make the product that day or evening and it should make it in the mail on Tuesday (but it may make it in the mail as early as Monday afternoon). However, if you order after 10:00 AM on Monday, it may not be in the mail until Wednesday (but often will be in the mail Tuesday).
- For example, if you order before 10:00 AM on Thursday (and you have a short "Modify Address: X Hours" setting), is will probably be in the mail Friday, but we might not get it into the mail until Monday since we do not normally ship on Saturday or Sunday *
- When you order, look at the recent orders report. See the tracking link(s). You will see exactly when we printed postage, and exactly when the post office scanned in the package that we delivered to them. You'll see our turn-around time is very fast. Please factor in any delay as a result of a large "Modify Address: X Hours" setting.
- ** There is a TrepStar account "Modify Address: X Hours" setting which causes a delay between when the product was ordered, and the postage is printed. This gives you or your customer time to modify any mistakes in the address. To avoid delays in shipping, make sure this "Modify Address: X Hours" is set as low as you're comfortable with. This delay is the same as if the package was ordered that many hours later so it pushes when the product will get into the mail-stream.
* We try our best to ship Priority-Express and Priority orders as soon as possible (next or same day) even if you miss the 10:00 AM deadline but this will only work IF you have a short "Modify Address: X Hours" setting (1 hour or less). We often get Thursday or early Friday orders in the mail Friday afternoon (we just do not promise that).
The following time-lines are estimates published by the US Postal Service. These are not guarantees but merely estimates of average times.**
Domestic USA Addresses. USPS (US Postal Service)
- Standard First-Class - No tracking (2-3 days average, 2 weeks max). When your product is packaged in a sleeve, use this for 1oz first class envelope mailer or USB ecomailer.
- Standard First-Class with Tracking - Tracking (only for USA destinations) - Includes Customer Tracking Email confirming package was delivered (2-3 days average, 2 weeks max). Single quantity orders that weigh no more than 13oz. This does not necessarily mean USPS full point to point tracking. There will be some kind of status and eventually a confirmation of delivery at a minimum.
- Standard shipping for packages over 13 ounces: If a package is more than 13 ounces (most multi-quantity orders), the post office categorizes these packages as parcel select (no longer first class), thus, it ships as what they call Parcel Post/Media Mail (which has a 2-8 day delivery time). If you have a package larger than 13 ounces (like most multi quantity or multi product orders), use Priority mail if you need a 2-3 day delivery time.
- Priority Mail - Email to customer with tracking (2 to 3 days). We try to get priority and express packages out as fast as possible. They go to the front of the line.
- Priority-Express Mail - Email to customer with tracking (1 to 2 days). We try to get priority and express packages out as fast as possible. They go to the front of the line.
Express packages almost always arrive 2 business days after the order has been paid and postage printed (make sure you have set a very low wait time for address modification within account settings).
We try to get these in the mail the same day or the next day (worst case).
Use this choice if you need to guarantee Amazon 2 day delivery for Prime members (domestic addresses only).
Shipping Express mail is the ONLY way you have a chance to get a delivery within the 2 day Amazon Prime delivery requirement.
TrepStar does NOT guarantee ANY delivery times to you because there may be production delays (rare) or mistakes by the post office (rare). TrepStar does not charge you enough to guarantee these kinds of delivery terms or each product order would cost you many dollars more per item (if you needed that type of guarantee).**
International Addresses: USPS (US Postal Service)
- Standard First-Class Mail International - Some tracking. Sometimes tracking is available to the destination, and sometimes you see just the post office receipt scans, and sometimes tracking is shown up to the point when and where the package leaves the USA. It depends on the country, and the post office changes every few months. Western Europe and Canada are the best. These packages usually take less than 10 days with a 4 week maximum. Packages up to 4lbs.
- Priority Mail International - Email to customer with tracking (6 to 10 business days). Note, if the package weighs more than 4lbs, the post office requires that it ship via Priority or Priority-Express. We automatically switch your order to Priority shipping if you pick Standard in this case.
- Priority-Express Mail International - Email to customer with tracking (3 to 5 business days)
- If tracking is available, an email with tracking information is sent to the email address used during ordering. This does not occur if you have customer email notifications turned off (edit your project and publisher settings).
- To locate any available tracking for an existing order, you may search for a customer record from within your account or click the recent orders button.
- If you choose the 'Standard' shipping method, AND order quantity > 1 for a domestic address (USA), we automatically upgrade to Standard + delivery confirmation. For domestic addresses, if the package is over 13 ounces, it becomes Parcel Post/Media Mail which has a 2-8 day delivery time. If you need large packages sooner, ship Priority mail.
** We do not offer refunds unless we make a mistake:
IMPORTANT: TrepStar will make sure your package gets produced, packaged, and delivered to the post office in a timely manner, using the address you provided. However, we do not guarantee delivery. If we did, our prices would just be higher. We are the "middle man" and choose to keep our prices as low as possible to serve our best publishers at the lowest price. Lost or delayed packages are a cost of doing business that you need to plan for. We keep prices low for this service instead of taking a percentage of your retail price. Since you are able to charge as much as you want, build in costs for lost, delayed, and returned packages.
- Lost packages are uncommon. However, a small percentage of domestic packages are lost by the USPS (1 in 2,500 for domestic).
It is more common an international post office will lose packages or create large delays (1 in 500 for International).
Some of the most unreliable post offices are in countries like India, Russia, Asia, and the middle east (generally, countries least like the USA).
- Please factor lost package costs into the price you charge your customer (since we do not offer refunds for lost packages).
- Delays are more common than lost packages. Probably 99% of packages will arrive in the average stated times (or close to it). However, about 1% (1 in 100) packages do take extra time above the normal average (delays of days or weeks in some cases). International shipments may take weeks or months unless you order Priority or Express mail. Countries like India, Russia, and parts of Asia and parts of Africa and the middle east are not very reliable (more delayed packages on average). You send to those countries at your own risk as we offer no refunds for lost or broken packages (which is rare but can happen).
- Tracking: Most standard shipments to other countries may show tracking to Chicago or New York, at which point no further tracking is available. The package is still in transit and in the hands of a foreign nation. If you order Priority or Express mail international, you do get more tracking information once the package leaves the United States. The amount of tracking you receive depends on the destination country, and enhancements to the USPS system.
- Return Package Notification: As part of our service, we do notify you by email when we receive a returned or refused package so you can contact your customer and decide whether you want to order it again (at your cost). Most other fulfillment services just throw your package away with no notification to you. We do not offer credits or refunds for returned packages (the added cost we incur while dealing with returns offsets any benefit we might receive from reusing inventory). If it's a large return (10 or more items in a package), we will resend it to a new address for a $10.00 handling fee plus postage (upon your request).
- Breakage: Our single quantity orders ship in a bubble mailer. Some packages do get broken. It's actually fairly uncommon. Perhaps 1 in 1000 for a domestic address.
Certainly, the longer the route, and the worse the destination country, the more likely it will be broken.
- There is a balance between cost and weight of packaging vs. average breakage rate. We have chosen lightweight bubble mailers for single quantity orders because each shipment is at a lower cost than a box which over time, is much less costly than it is to replace the occasional broken package.
- For example, if we shipped in a rigid box, it would cost about 40c extra in postage, and the box is about 20c more than a bubble mailer. Thus, for 500 packages, your cost would be $0.60 x 500 or $300.00 extra for postage and packaging boxes. Instead, it makes much more sense to ship at a lower cost, and deal with the occasional replacement which will cost you under ten dollars. That's why we always use the lighter, less costly bubble mailer for single quantity orders.
- In addition, even if we used boxes, breakage still occurs. Ironically, experience has shown that the breakage rates for a small single quantity mailer boxes is about the same as bubble mailers. The post office treats boxes more roughly than softer bubble mailers which functionally eliminates any theoretical advantage of a stronger packaging box. The post office realizes bubble mailer means fragile. During the sorting process, all boxes are moved and dumped into large bins. During this step, a small box box might be crushed under any number of larger boxes that can weight up to 70lbs. All bubble mailers and other envelopes get sorted separately from boxes. Bubble mailers and envelopes will always be lighter and more flexible so there will be no large heavy boxes with the potential to crush the bubble mailer contents.
- Please factor breakage costs into the price you charge your customer (since we do not offer refunds for breakage).