Retail Order Gateway Terms and Fees

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Video: Understanding TrepStar Retail Order Net Proceeds


TrepStar Buy Now buttons & Cart Terms and Fees:


How are net proceeds computed?


[See Examples]

Fees Related to Transactions:

  1. Refunded: You may see a report transaction showing a status of 'Refunded'. This occurs when a customer forces us to refund their money. Our policy is to give the customer a refund in these cases:

    1. Refused: The post office returned the package unopened AND the customer requested a refund.

    2. Customer asks us for a refund: If they still have the package, we require them to send the package back to us at their expense unopened. This prevents a lot of refunds because they tend to forget or ignore this request.

    3. Often, the bank will side with the customer and force us to give a refund regardless if the customer sends the package back to us or not.

  2. When a package is refunded, we have to deduct the full amount of the refund. We act on your behalf and attempt to refund just the retail product price but sometimes Visa/Mastercard/Amex force us to refund the entire order amount including shipping/handling. This is a cost you would incur if you collected retail funds yourself. We are forced to pass this cost to you. It's a normal cost of doing business.

  3. Refund Fee: In addition to charging your account the amount of the refund (since that money is deducted from our account), we also charge a $10.00 refund fee for handling this situation. We attempt to refund only the retail price, not shipping and handling. Most merchant services charge a $25.00 fee to handle refunds. We also charge you for the cost of the product plus all shipping/handling. Click for Shopping Cart Pricing Comparison

  4. Chargeback Fee: In addition to charging your account the amount of the purchase (the full charged amount including s/h), we also pass on the chargeback fee we are charged from our merchant (you would pay this fee regardless if you used TrepStar, or did it yourself). This $25.00 chargeback fee for handling this situation and passing on the fees we are charged. Most merchant services charge a $25.00 -$35.00 chargeback fee. Chargebacks are fairly rare, and different from refunds because refunds are usually valid customers who did purchase and just decided they want a refund. A chargeback is usually a purchase with a stolen credit card. The customer gets a bill and disputes that fraud with their bank. When collecting credit card information, we use address verification, and the customer must enter the code on the back of the credit card. These steps help reduce fraud. We also charge you for the cost of the product plus all shipping/handling. Click for Shopping Cart Pricing Comparison

  5. Address Correction Fee: Customers sometimes type in bad, or partially incorrect shipping addresses. At times, this will cause postage printing to fail. In this case, we have to fix the address before postage is printed correctly. Sometimes, we can see the customer just typed something wrong, or we know how to edit and fix the address. If we're not sure, we email the customer for you (they gave their email during ordering) and ask their help to correct the address. We then respond to that email and adjust the address so postage prints correctly. We may have to try this several times to get it to work. This is very manual and time consuming. We do this for a small fee ($1.50). Consider this: Most of our competition simply fails to ship the item (or notify you) and you never know until the customer complains 3 weeks later. Then, you have to figure out what when wrong, and order again (full cost wholesale order) with the correct address. It may take as much as 15 minutes or more (and sometimes this must be repeated) for our employees to handle this from start to finish which is at least $10.00 in costs to us.

  6. Process Fee: We charge a simple flat 5.0% * transaction fee for the retail amount collected to cover our own internal costs. For example, if you charge $20.00 for your product, we charge 5.0% which is $1.00 in this example. If you used your own cart and merchant service, they charge a base transaction fee of about $0.40 + 3.5% PLUS high monthly fees. Thus, on a $20.00 item, they would charge you $0.40 + $0.70 = $1.10 which is more than we charge.
    * If the total retail price of the products ordered is more than $200.00 we charge a 7.5% fee to protect us from situations where a customer issues a chargeback after we've paid you. A publisher with many chargebacks may end up with a negative balance (owe us money). To jusify this additional risk, we charge a higher fee for really high priced products or cart orders. Click for Shopping Cart Pricing Comparison


Net Proceeds, Publisher Payments, and Minimums:

  1. Monthly Fee: We charge a small $5.00 monthly fee if you use our retail order purchase process. You are only charged this fee if you are using the system and have net proceeds owed to you (from previous sales). The primary reason we charge any fee at all is to avoid having a lot of small accounts payable amounts sitting around indefinitely. In addition, unlike most shopping carts that charge you monthly fees regardless of account activity, we only deduct this fee if you have a positive retail account balance. Most shopping carts charge you between $30.00 and $100.00 per month and many times you have to sign up for lengthy merchant account contracts (several years) of $50.00 or more per month. Most eCommerce/shopping systems will either charge lower monthly fees with long term contracts or high monthly fees with short term contracts. We charge this fee during your first month of use, then again on or near the first of each month. Click for Shopping Cart Pricing Comparison

  2. We pay you (the publisher) by PayPal only. You must edit your publisher settings and specify your PayPal email address. PayPal is the ONLY way we pay you. This reduces fraud, which in turn keeps all of our costs as low as possible.

  3. Login to your TrepStar account and click the 'Withdraw' button (will only be displayed if you have any retail orders). You may request your funds once every 14 days. We will then transfer the net amount to your PayPal account.

  4. Our minimum payment is $10.00. We have to pay PayPal a $1 mass payment fee to send you your net proceeds. If your payment is over $100 we will not charge you this $1 fee. Otherwise, we will reduce your payout by the $1 fee that we are charged. You can request a payment once every 14 days as long as your net proceeds exceed $10.00.

  5. We need to temporarily hold payments for orders processed within 28 days. For example, if someone ordered today, we can not pay you the net proceeds until 28 days have passed since it was ordered. Reason: customers that buy your product can issue a chargeback well after the product was purchased. We require a wait time to help prevent fraud, and reduce chargeback fees and refunds that we have to pay for. Doing this helps us manage refunds and chargebacks so we don't get stuck with the bill. Since we're not asking you for a credit card or bank information, we must ensure we hold the funds long enough. If you were doing this directly, you would have to supply a credit card and/or bank information so any chargebacks could be debited to your bank account or credit card. Since we are acting on your behalf, and not requiring that extra security step, we have to hold funds for this short time.

  6. In other words, if you started to sell today, those net proceeds would not be available for 28 days. At that point, you are able to withdraw net proceeds for any transactions 28 days or older. Once you make a withdrawal, you must wait 14 days to make the next withdrawal. Thus, going forward, you are able to withdraw once every 14 days. On each withdrawal, you will be receiving the net proceeds for all transactions that are 28 days old or older. In the end, if you stop selling product, you are still able to collect until no more net proceeds are available.

  7. You will not be paid if you have a wholesale order account balance. We can't blend funds from retail to wholesale for accounting, billing, reporting/reconciling reasons. You have to pay your wholesale account balance first, then your retail order funds can be available if you reach the minimum payment amount.

  8. Most eCommerce/shopping carts charge monthly usage fees of $30.00-$100.00 or more plus long term merchant contracts and fees of $45.00 per month or more for an entire contract term. Instead of charging high monthly usage fees, if you don't reach the minimum payment and stop selling, we keep that remaining amount as our final usage fee. Click for Shopping Cart Pricing Comparison

  9. Remember, you could be charged $150.00 or more per month if you set up your own eCommerce system and shopping cart from someone else (e.g. www.1ShoppingCart.com). The TrepStar purchase page is very low cost alternative.


Report Headings:


Status: Credit card or Paypal processing status:

  1. Completed: Funds were collected or refunded (in the case of a chargeback).

  2. Pending: Order was placed, but we must manually review the order. It flagged our system as possible fraud. It will either be rejected, or marked Completed at which time you will see two entries for this order. Once marked completed, it will be made and shipped at that time.

  3. Rejected: The order was rejected because it did not pass our fraud tests. We never made or shipped the product and you are not charged any refund fees, or chargeback fees, but no income was generated on this order.

  4. Refunded: We were forced to issue a refund. Refund fees apply (see details below)



Other Terms:

  1. Product Title: The title of your product.

  2. Qty: Quantity ordered of that product.

  3. Cost: The cost of producing the unit. We charge the customer for shipping and handling (instead of charging you), but we deduct the product item cost from your retail proceeds so the S + H charges to your customer do not seem too high or unreasonable. This way, your customer will more likely complete the purchase rather than abandon their shopping cart. To adjust your need proceeds, change your retail price and modify the 'Absorb S/H Cost%' setting (see "Ship:" below).

  4. Gross: The total amount including shipping and handling. We pass on the shipping/handling charge to your customer so you are not charged for it.

  5. Ship: This is the amount we charged for shipping/handling. The customer can choose between Standard first class shipping, or Priority, or Priority-Express shipping methods. If you see something like "$-3.75 discounted" in the Ship column, it means you have set the 'Absorb S/H Cost%' in your retail order cart settings. This setting lets you absorb a percentage of the standard s/h charges from your net proceeds to reduce the s/h charges the customer pays. By default, we pass the entire amount of s/h charges to the customer. By absorbing some of the s/h charges, more customers will continue with the sale since they will see smaller s/h charges. Learn more.

  6. Tax: Because this is a retail order, we have to charge MN (Minnesota) sales tax for those orders where the address is in MN. We pay the state of MN. This way, you do not have to collect sales tax for orders yourself. TrepStar.com is located in Minnesota.

  7. Refund Fee: If a customer demands a refund, we often must issue the refund (we are forced by our merchant services Paypal/Visa/MC/Amex etc). This takes our time and leads to added support costs, and we are charged a fee which is passed onto you. More details below.

  8. Chargeback Fee: If a customer claims they didn't make the purchase (or for almost any reason), they can ask their credit card company to force a chargeback. When this happens, the funds are taken from our account and given back to the customer, along with charging us a fee. This takes our time and leads to added support costs. We pass this chargeback fee onto you for cases like this. More details below.

  9. Process Fee: Visa, MC, Amex, PayPal all charge fees to take credit card purchases. More details below.

  10. Address Correction Fee: If the customer submits a bad address, postage may fail to print. We charge a small fee to fix it if we can (more details below):

  11. Net: The order proceeds. This is the amount we owe you. We pass shipping/handling costs to the customer so they are paying for most of the fulfillment costs. You receive the retail amount minus item cost. We subtract processing, refund, or address correct fees as well.




Retail Order Gateway Cart Comparison:



Click Here for TrepStar cart prices vs. other shopping carts.


Retail Order Gateway Examples:



Click Here to see some examples of publishers that use retail buy not buttons and cart.