Fees and Minimums:

1. Minimum sales requirement: Order each title at least once every 10 months (300 days.).
   1. Order each of your products at least once every 10 months (in most cases) to keep the project active.
   2. Alternatively, we offer a much more economical choice. Use our "Product Activation Service" **
      1. Weeks before your products will be deleted, warning messages will be displayed within your acccount, and the option to use this service will become available.
      2. When available, you will be able to click a checkbox to keep your product(s) active.
      3. This costs $2.00 per project.
      4. This fee cannot be paid in advance. The whole point of this service is to keep projects around only for publishers actively using and monitoring the TrepStar services.
   3. Select product activation service instead of ordering product (which is more expensive).
   4. Inactive projects are deleted by an automated system. If you do not order at least once every 10 months, or use product activation service, the project will be deleted which can not be undone.
   5. You will be warned via email before your project is deleted. Please monitor the email we send you.
   6. This will only effect titles with virtually no sales.
   7. If you have lots of projects and don't order frequently, you may be required to submit orders (or use activation service) more frequently (e.g. once every 5 months instead of 10). We are in business to sell product, not store files at no cost. This is a paid service. You need to order all titles or pay to keep projects active.
   This requirement helps us identify unused, or abandoned projects so those resources can be better used for active publishers. We have cloud storage fees and can't host data forever at no cost.
   
   
2. Large Number of Projects: If you have over 100 projects, there is a small one time fee of $1 for each additional project created.
   1. For the first 100 projects, you are not charged this new project fee when you add additional projects.
   2. For the 101st project (and any additional ones thereafter), a one time fee of $1 is billed to your account when you add that new project.
   3. This fee will be charged only when you create a new project, not for product orders.
   4. To avoid this fee, you may delete any unused projects to stay below 100.
   5. To avoid this fee, you may also modify any existing project instead of creating new ones.
   This fee helps cover the cost to produce the first order of your new project, and to justify disc storage for publishers that have lots of different titles, require lots of disc space, and typically have low sales volume for most of the titles. Normally, we lose money on the first few orders of a new project because we spend extra time "burn test verifying" the product, and this is the time where we usually spend extra time with email support etc. We don't charge this fee for new/small publishers as a loss leader, but for publishers that consume a lot of our resources, we charge this one time fee to make sure we can keep product order costs as low as possible.
   
   
3. Labor Intensive Orders: We may charge an extra fee per item when we can tell you are using our system differently than how we designed our service and pricing.
   1. Our prices are designed such that you create a project that will be used for many single or low quantity orders OR one or more bulk order (25 to 500 units in each order).
   2. If you typically create products for one time use and usually order just a single quantity of that item, we may start to charge extra per item. This is especially difficult for us if you create lots of new products all designed to go in a single multi-product order for a single specific customer This is very time, labor, data, and bandwidth intensive and is not how we designed our system or pricing.
   
   
4. Payment Fee: We charge a small payment transaction fee to accept your credit card or Paypal payment when you purchase product from TrepStar.
   1. TrepStar pays a $0.49 transaction fee plus close to a 4% processing fee for each credit card or Paypal payment we receive.
   2. To accept your payment, we charge you an extra $0.49 transaction fee to cover our cost.
   3. We are simply passing on that small transaction fee we are charged by our payment processor so we can continue accepting small payments.
   4. Click here for more information about reducing transaction and processing fees.
   5. To avoid this fee, you have the option to print your payment invoice, and mail it to TrepStar with a check. Once the check clears, we'll process your payment and produce and ship your product. This is also perferable to TrepStar because we don't have to pay the 4% processing fee.
   
   
5. Premium Support: We do offer various levels of product setup support.
   1. This site is free if you help yourself. All documentation and project setup information is located on this site. Use the search feature. Setup a project. Try things out.
   2. By setting up your project without our help, we can avoid charging you setup fees which is how we can offer low prices for low quantity orders.
   3. This is how we are able to charge the same price whether you order only a single unit, or order many units many times.
   4. If we have to respond to email or call you on the phone, we charge for our time because otherwise, our prices would need to be very expensive for the first few units, and less after you've ordered a lot of product (setup charges).
   
   
   

** Product Activation Service enables you keep any project that is about to be deleted for another 10 months without ordering product:

1. If you have any projects that are at risk of being deleted you will receive at least one warning email so please monitor the email we send you.
2. When you login, you will see warning messages explaining that certain projects are at risk of being deleted. If you do not see any message, your projects are not at risk of being deleted.
3. This service saves you money because instead of paying full price for product you may not need, just pay the small product activation fee of $2.00 instead.
4. Instead of making and shipping your product, we simply mark your product so it stays active for another 10 months.
5. We can't keep projects forever. By using this service, we know the project is still valuable to you, and this helps to pay for our data hosting fees.
6. To check if any of your products are at risk, we have a report you can look at. In your dashboard, choose the All Reports button. Near the bottom of that list of reports, choose the Project Activation Report report.
7. Click Here for more details about this service.

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Click Here for more information about duplication and fulfillment pricing.