Package Type:

Package Type	Description
ENVELOPE	Thin sleeve in envelope or EcoPack envelope shaped package: Domestic: Used when 'Standard' shipping is selected if your product is a DISC/USB in sleeve or EcoPack. Light DISC or USB in sleeves or EcoPacks can ship at a low cost envelope letter rate for domestic packages. If you require tracking, choose 'Standard + Tracking' on the order form. Envelope packages costs a few dollars less than rectangular parcels, but there is no tracking for envelopes. International: No INTL package will ship as an ENVELOPE All INTL packages will ship as a FLAT or RECTPARCEL depending on quantity and amount of products ordered (see below).
FLAT	Flat shaped package larger than envelope: Domestic: FLAT is used for thin multi disc orders like 2 discs in sleeves if 'Standard' shipping is chosen during ordering. However, no tracking is provided for Domestic flats. If you require tracking, choose 'Standard + Tracking' on the order form. International: Regardless if you choose 'Standard' or 'Standard + Tracking', INTL shipments where quantity is 2 DVD case sized products or smaller will ship as a FLAT package which is at a lower rate than heavier parcels. Some tracking (depending on the country) is provided for international FLAT or RECTPARCEL packages. By special rule, we are able to ship these at the lower cost FLATs rate using the Endicia/Stamps.com Global Access Program (GAP).
RECTPARCEL	Rectangular Parcel: Domestic: Any CD or DVD case style products (for discs or usb) are considered rectangular parcels by the post office when shipping to USA addresses (domestic). For this reason, the package type will always be RECTPARCEL for domestic addresses regardless if you choose 'Standard' or 'Standard + Tracking' when ordering. Most multi quantity or multi product orders will ship as a RECTPARCEL. Domestic rectangular parcels always receive tracking but cost a few dollars more than envelopes or flats. International: Any international shipment that has more than 2 DVD cases will ship at the RECTPARCEL package rate which is more expensive than the FLATs package type regardless whether you choose 'Standard' or 'Standard + Tracking'. INTL FLATs or RECTPARCELs both will receive some tracking depending on the country.

Send Status:

Message	Description
Could Not Send: Incomplete Address	The postage address verification failed, postage could not be printed by our automated system, and our attempts to contact you, and the customer failed in a timely manner: We sent an email to the email address provided on the order. We also sent you, the publisher, a similar email. If we never heard back, we have no way to correct the address, because the address is incomplete or too ambiguous. We wait one to two weeks before marking it "Could Not Send". During this two week period, there is a modify address button (login to your account to see it) which you could use to correct the address. If that button is gone, it's too late. There are no refunds or discounts and we do not reship the product to a different address. By this point, we've already spent much more in terms of time/labor costs than the value of this order, and any product has been thrown away or reused if possible to cover some of our added support costs attempting to fix this address. If you see this status, you'll need to contact your customer, get a valid address, and order again. Most fulfillment companies never attempt to fix bad addresses, nor give you the ability to fix or change addresses. They require you order again at full cost. We are an on demand manufacturer and are not setup to stock and store extra product.
Did not send. Publisher requested not to ship this order.	Sometimes you order for your customer and they ask you for a refund. You may ask us to try to find the postage label and prevent the package from being sent if it's not too late. Asking us to "not send" a package requires a fair amount of extra work compared to handling a normal order. One of the TrepStar staff now needs to look through every single printed postage label and package we're working on that day to find the customer that you asked us to "not send". If we find it, we will stop it from being mailed. This takes a lot of time/labor which we do not charge you. We do not give refunds or credits when you order product and then ask us not to send it. We actually lose money on any non standard order handling like this. We used to charge $10 additional fee to "not send" packages but we've decided to do this service for free as long as you do not ask us to do this too often.
In Line to be made and shipped	This means we have not yet finished making the product, or we have not yet printed postage. During this state, you have about 15 minutes to delete the order if you made a mistake. If postage has not been printed, you will see a 'modify' button if you need to fix or change the address. If you do not see the 'modify' button, it's too late to change the address. The 'Modify Address X Hours' settings within your account determines the delay between when the order was submitted, and postage printed.
Not made or sent. Failed Order	There was a problem with this order. Some required data was missing. There is no way to edit this order. Please submit a new order. The record only exists to show you the order failed. It is safe for you to click the delete button to remove it from the list.
Not made or sent. Test Order	Test orders are not meant to test the burn/copy process. Rather, they help you test our order automation system. Many people test their order automation integration with our order server by sending test orders. Test orders never cause anything to be manufactured. You are not charged for test orders. It is safe for you to click the delete button to remove it from the list. To order a proof "test" copy for yourself, login, click the order button, and submit a standard wholesale order by entering your address and submitting the order. Then click 'Pay Bill'. We do not offer free samples.
On Hold - Payment Required	You have submitted orders, but there are not enough funds in your account to pay for them. Login, and click the 'Pay Bill' to pay. Once payment is made, orders on "Hold" will be released to the production mode and processed.
Sent	The product was made, postage was printed, and the package was shipped on the Send Date. Please review our turnaround times. The tracking link (for most packages) will show you exact status. Tracking is not provided for low cost domestic FLAT or ENVELOPE packages shipped at our 'standard' rate.
Sent: Stamps Added	The package was sent, but there may be limitations: At first, the postage address verification failed, and postage could not be printed by our automated system. We then tried to correct the address one or more times but could not get postage to print. We have tried to contact you and/or the customer by email asking for any address corrections. Since postage could not be printed, we simply add stamps manually and send it. We can only do this if we think the address looks close to valid. We hope the post office will "figure it out" -- which they often do. Tracking is not available in this situation, and it's quite possible the package will be returned by the post office as well. We do notify you if the package is returned. Most fulfillment companies simply ignore bad addresses, do not send the package, and do not notify you or the customer in any way.
Sent, then Returned by Customer	We sent the package, but your customer refused the package. They printed "return to sender" on the package and sent it back, or simply mailed it back to us in a new mailer. This likely means your customer is expecting a refund. You will be notified by email if this occurs. We do not offer credits or refunds for returns like these. Manually handling returns means extra labor costs for us. For single quantity orders, most of the cost is postage and handling. When orders are returned, we send you a courtesy email. Upon request, reply to that email and we may be able to ship the returned package to a different address if we still have the package. We charge a small handling fee plus postage for this non standard order handling. We keep returned products for only a few days. We are not setup to stock, warehouse, and deal with restocked inventory. We manufacture on demand and do not warehouse product.
Sent, then Returned by Post Office	Sometimes the post office just can not deliver a package. This can occur if it was an incomplete address, or the customer moved, or it was shipped to the wrong address. Your customer will be expecting a package that will not arrive. You should contact them and/or submit a new order to the correct address. You will be notified by email if this occurs. In addition, if an email address was supplied with the order, we send a notification to that address to let the customer know the package was returned so they know what is going on. We do not offer credits or refunds for returns like these. Manually handling returns means extra labor costs for us. For single quantity orders, most of the cost is postage and handling. When orders are returned, we send you a courtesy email. Upon request, reply to that email and we may be able to ship the returned package to a different address if we still have the package. We charge a small handling fee plus postage for this non standard order handling. We keep returned products for only a few days. We are not setup to stock, warehouse, and deal with restocked inventory. We manufacture on demand and do not warehouse product.
Should ship by (day) afternoon or Expected to ship (day) afternoon	Based on the time the order came in and postage printed (any modify address delays), the estimated send date is in the future. If tracking is available, it will be shown once postage is printed. Please review our turnaround times.
Will Be Sent Shortly	This means the postage process has started, but not yet completed. The status should change to Sent, or a different status within a few hours.
Will Send: Address Problems	We're attempting to fix a bad address. We may have contacted the customer by email, or saw a simple error in the data entry. We've re-submitted the record to our postage printing system and will be reprinting the postage address label shortly. This status should change within a few hours.
Will Send: Waiting for Customer Address Correction.	We saw that the shipping address was bad. We could not see how to correct it, so we sent an email to you (the publisher), and the customer (if you provided an email on the order) asking for an address correction. If you modified the address, or we get a corrected address from the customer, TrepStar is able to print postage and will ship the package at that time (status will change to sent). If you do not modify the address in a timely manner (within 2 weeks), and we do not get a reply from your customer, this order will be permanently marked with status 'Could Not Send: Incomplete Address' (see above). You will be notified by email if/when this occurs.
Burn Test Verification status	If this is a new project, or you've refreshed the project, we have to test or retest the burn/copy process and make sure any printed documentation or artwork prints without errors. You do not have to do anything at this time. If there is no trouble manufacturing your product, this step does not lead to any delays. If there are any problems, we will fix the error if we can, or send you an email with instructions if there is anything we need you to do. Order a small quantity at first: The order form warns you to order a single quantity when not yet "Burn Test Verified" We do this to prevent new publishers unfamiliar with TrepStar from ordering large quantities of untested product. We always recommend you send a single product to your address to make sure any changes you made are working as you expected. Once your project is set to Burn Test Verified (in a day or two) you may order quantities > 1. When the first order(s) come in after a new project is approved, or an existing project is refreshed, we have to test the burn/copy process again. We have to download your data files if applicable (they changed or are new). Some problems can occur during this step if your files were not set up properly. If this happens on the weekend, the burn test verification will be done Monday morning. Otherwise, it's usually the morning the day after the order was placed. If the disc(s)/USB are made without errors, we mark the project burn test verified which means the burn/copy process worked, and our tests of the disc/USB look good. Order status will be set to "Sent" and the discs/USB will be made and shipped that day (or possibly the next day). We actually place your CD/DVD/USB in our test devices to make sure they have data on them. We do not manually look at the entire disc/USB. Please order one for yourself and do this. If the burn/copy process fails, we identify the problem and fix it if we can. Otherwise, we'll inactivate the project with a message informing you on how to fix the problem. If only your graphics have changed, we still have to verify artwork printed correctly. Normally this is not a problem and does not lead to any delays. We just look over the printer output and mark the project burn test verified again. Once all errors are fixed and the burn/copy process has been tested and approved, this status will switch to "Sent". Products are waiting to be mailed during this "Waiting for Burn Test Verification" because we're testing the discs/USB or looking over the artwork. Once they are confirmed OK, all customer orders will be made and sent right away (usually the same day they were marked burn test verified). Most of the time, the product is made, tested, and packages within 24 hours. There are no delays unless problems occur. You do not have to do anything while waiting for burn test verification. Once the burn/copy test is complete, future orders should not incur any delay unless you change the project at which point we test again. We recommend ordering a copy of any new or changed products before you order for your customers. This is optional, but a good idea to make sure the product works as expected. When the burn/copy test is verified successful, all orders with this "Waiting for Burn Test Verification" will be converted to "Sent" status and will be sent on the indicated "Send Date". You may see a tracking link at this time.

[Tracking] Link

Click here for more information about shipping methods and tracking.

If you see a [tracking] link in the sent column, it means some form of package tracking is available. If you do NOT see the link, it means postage has not yet printed, or no tracking is available (domestic envelopes/flats).

It may take up to 36 hours after an order is placed before the post office scans some packages into their system.

You may see the message "Shipping Label Created, USPS Awaiting Item Month Day, Year Time, INVER GROVE HEIGHTS, MN 55077". This means the post office knows we printed postage because our system notifies their database when our software prints postage. The post office has not scanned the package yet, or has not yet received it from us.